From Mistake to Momentum: How to Move On and Improve

Imagine this: A scientist on your team approaches you, looking uneasy. They report that the samples collected from long-distance runners at last year’s marathon are nowhere to be found. These samples were a rare resource, promised to a collaborator, and you’d already envisioned great publication and maybe even extra funding for your department. What would you do next?

The scientist explains that a few months back, research assistants cleaned out the freezer, likely discarding the samples by mistake. The research assistants insist they’d never dispose of any unused samples, while a student is looking clueless. What’s your move as a leader?

These workplace dramas are common. When things go wrong, it’s natural for people to start pointing fingers. Often, managers threaten consequences, creating an environment where employees feel terrified to make mistakes. This culture of fear stifles initiative, as people hesitate to take action, worried they might make a mistake and lose their jobs. It also lowers morale, leading to a lack of trust, with team members quick to blame each other.

So, what’s the productive way to handle this?

Start by assessing the situation calmly. Focus on what can be salvaged and what lessons can be learned. Then, move on.

In this scenario, once it’s confirmed the samples are indeed missing, gather everyone involved and analyze the process. Ask questions: Were the samples labeled correctly? Was there an up-to-date inventory of the freezer? Is there a standard operating procedure (SOP) that specifies how samples should be cataloged and labeled when they arrive?

This approach not only helps resolve the current issue but also strengthens processes to prevent similar situations in the future. Taking a level-headed approach to setbacks like this builds a culture of accountability without blame, allowing your team to learn, grow, and keep moving forward.

A Commitment to Continuous Improvement

It’s important to remember that setbacks like this are opportunities for continuous improvement. By examining what went wrong and implementing better processes, you’re setting the stage for long-term success. When everyone sees mistakes as a chance to learn and improve rather than something to fear, your team becomes stronger and more resilient. Continuous improvement isn’t just about fixing problems as they come—it’s about fostering a proactive mindset that values growth, learning, and positive change.